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How Saxco International Reduced the Terminated Rate From 21% To 8% In Two Years Using ManageArtworks
Operating in multiple regions and manufacturing a wide range of products across numerous industries, such as pharmaceuticals, consumer goods, and beverages, is difficult. In addition to the operational aspects, the company has to ensure that every product complies with the guidelines established by the local and global governments. Every product has to follow separate artwork labeling guidelines, making it hard for the company to get the designs approved quickly and launch products.
That is exactly the kind of challenge Saxco International faced.
Challenges:
Saxco International is a full-service packaging solutions provider offering a wide range of products and services for the beverage, pharmaceutical, and consumer goods sectors. It is a well-established company with a strong presence in the packaging industry. Saxco International operates in multiple regions and has major beverage and pharmaceutical brands as part of its client base.
Here are a few challenges that Saxco faced in their artwork projects:
1. Inefficient processes: In 2023, Saxco initiated 1,028 artworks, but the termination rate was as low as 12%. This indicated inefficiencies in the process. These inefficiencies delayed the project and led to frequent errors in artwork and cost elevation due to multiple reprints.
2. Low FTR: Saxco lost considerable time and money due to multiple iterations in the approval stage. The right-first-time percentage was just 75% in 2023, meaning that only 75% of workflows got approved in the first cycle without rejections. The FTR for some components like Direct Print Can and Corrugated-Flexo also hovered around 70-75% FTR percentage. The multiple iterations delayed the project timelines and impacted Saxco’s position in the competitive space. It also had an adverse effect on client relationships.
3. Slow TAT: The artwork proofing and management process was so slow that it took over 56 days to complete in 2022. This further impacted Saxco’s efficiency and made it harder for them to complete the project within the stipulated timeline.
Considering these challenges, the company wanted a solution that would allow them to streamline the workflow, reduce the time taken to complete artwork, and adhere to the regulatory and industry standard guidelines.
They chose ManageArtworks due to its proven track record of reducing errors and improving artwork accuracy, its customized workflow capabilities that enhance collaboration, and its focus on adhering to industry standards and compliance.
ManageArtworks Solution:
ManageArtworks is a platform that helps companies collaborate and manage packaging artwork efficiently.
Here’s how ManageArtworks helped Saxco International manage their artwork efficiently:
1. Setting up: Due to process changes, our team faced initial resistance from the employees during the implementation phase. Additionally, Saxco wanted the platform and workflows customized to meet their unique business needs. We understood Saxco’s team's existing processes and suggested best practices and options for the new process. To ensure smooth implementation and seamless transition, we implemented the software in phases and provided comprehensive training and dedicated customer support to resolve queries. This encouraged the employees to adopt the new solution quickly and easily.
2. Training and support: After setting up ManageArtworks, we helped Saxco with onboarding, training, and post-implementation support. We onboarded their new employees and re-trained their existing employees on using the software. We provided all the necessary resources and conducted training sessions to help employees adopt and use the software effectively for their daily tasks. We also provided a dedicated support team that worked 24/7 to provide technical support to employees within the agreed timelines. This prevented business disruption and helped employees complete the artwork on time.
Our robust platform, a planned implementation approach, and training helped Saxco
1. Reduce the terminated percentage from 21% in 2022 to just 8% in 2024.
2. Reduce the turnaround time for completing an artwork from 56 days in 2022 to 31 days in 2024.
3. Increase the FTR rate from 75% in 2023 to 86% in 2024, which indicates that the employees are able to get more artworks right and approved in the first instance.
Overall, there has been a significant improvement in cost savings and efficiency.
Summary:
Saxco International faced many challenges in managing the artwork processes due to low FTR rates, multiple iterations, and slow turnaround times. This impacted their business and led to unnecessary expenditure due to repeated reprints and iterations.
They decided to use ManageArtworks to customize the processes and workflows, improve compliance, and complete the artwork on time with minimal iterations. Despite challenges like initial resistance from employees, we set up the software and provided training and support to help them adapt and use it for managing daily tasks.
ManageArtworks helped Saxco save costs, improve efficiency, and launch products faster.
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