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SERVICES
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Testimonials
What our customer said – This is why we do what we do
Dr. Reddy's Laboratories
Everyone at ManageArtworks from the leadership to the project manager, were willing and able to configure the solution as per our specific needs.
- Kim Mills
Senior Director – Packaging
Cedar's Mediterranean Foods
The customer service and customization far exceeds expectations.
- A. Aimee Tsakirellis
Director of Marketing
Dr. Reddy's Laboratories
Everyone at ManageArtworks from the leadership to the project manager, were willing and able to configure the solution as per our specific needs.
- Kim Mills
Senior Director – Packaging
Cedar's Mediterranean Foods
The customer service and customization far exceeds expectations.
- A. Aimee Tsakirellis
Director of Marketing
Implementation Services
It includes a business review of your as-is process, walking through best practices and arriving at the to-be process to be implemented. The ManageArtworks project team is assisted by a team of experienced solution architects and quality personnel. The project team will coordinate with your business and IT teams to ensure a smooth roll out.
Standard data capture templates, project tracking methodology, project governance, documentation and other tools are used to manage the implementation process from start to end.
ManageArtworks prides in doing quick implementations on-time and with quality.
Implementation Services
It includes a business review of your as-is process, walking through best practices and arriving at the to-be process to be implemented. The ManageArtworks project team is assisted by a team of experienced solution architects and quality personnel. The project team will coordinate with your business and IT teams to ensure a smooth roll out.
Standard data capture templates, project tracking methodology, project governance, documentation and other tools are used to manage the implementation process from start to end.
ManageArtworks prides in doing quick implementations on-time and with quality.
Project Management Services
These services are typically a combination of onsite and offsite services where the Project Manager coordinates with the customer teams at various stages of the implementation process. Workshops are conducted with the stakeholders to collaboratively arrive at the overall process.
As the implementation progresses, the project manager schedules sprint runs where the configured system is demonstrated to see progress and identify any gaps. The project manager organizes a pilot team within the stakeholders to try the system with real data before going live. Training on the application is also done at these workshops.
Support Services
A seamless handover is done from Implementation services team to the customer success and support teams to drive adoption and ensure global support.
An online ticketing system ensures that customers can log tickets both through email and in the portal. All tickets can be tracked and commented on from the portal.
Customers can opt for standard shared support during working hours or premium support for 24×7 support services.
Support Services
A seamless handover is done from Implementation services team to the customer success and support teams to drive adoption and ensure global support.
An online ticketing system ensures that customers can log tickets both through email and in the portal. All tickets can be tracked and commented on from the portal.
Customers can opt for standard shared support during working hours or premium support for 24×7 support services.
Training Services
This can include creating training materials for internal trainers, administrator training and end-user training. Each of these training sessions are taken by experienced trainers and are very interactive. The training sessions include explanation of the features and role-based training.
Scenario based videos are also provided based on the implementation. Besides the training, the online help guide includes screenshots of all features and explanation of the functionality.
Technical Services
Migration – This typically includes importing artworks and other files in bulk with metadata into the ManageArtworks system. This can be done at the beginning of the project or at any time after going live. Data migration from PIM, PLM or ERP systems to ManageArtworks is also offered.
Customization and Change Management – This is typically after the project has gone live and the customer would like to make changes to the process or other areas of the product implementation. An impact analysis is done and based on the Statement of Work (SOW) these changes are made, deployed and documented.
Integration – The customer could choose to integrate their existing business applications with ManageArtworks for enabling a better workflow. ManageArtworks has the tools and experience to do such integrations with PIM, PLM, ERP, QMS and DAM systems.
Technical Services
Migration – This typically includes importing artworks and other files in bulk with metadata into the ManageArtworks system. This can be done at the beginning of the project or at any time after going live. Data migration from PIM, PLM or ERP systems to ManageArtworks is also offered.
Customization and Change Management – This is typically after the project has gone live and the customer would like to make changes to the process or other areas of the product implementation. An impact analysis is done and based on the Statement of Work (SOW) these changes are made, deployed and documented.
Integration – The customer could choose to integrate their existing business applications with ManageArtworks for enabling a better workflow. ManageArtworks has the tools and experience to do such integrations with PIM, PLM, ERP, QMS and DAM systems.
Validation Services
The Validation Services are evidence of ManageArtworks application’s conformity with the FDA 21 CFR part 11 regulations. This ensures that electronic records and signatures are considered as trustworthy, reliable and legally valid as paper records.
The validation services include the execution of the IQ, OQ, PQ with all other validation deliverables as per GAMP 5 standards. The validation process includes the System Acceptance Tests which provides demonstrates conformity with the specified technical and functional requirements. The application acceptance process is based on a test plan shared with the client. The test plan contains standard system functions and scenarios....
ManageArtworks offers a Validation Toolkit as part of the validation services. This is a detailed collection of templates, forms and scripts designed to help the customer’s validation project team members complete the requirements for validation projects. The toolkit consists of project-level templates of validation documentation items such as User Requirements Specification (URS), Functional Specifications (FS), System Acceptance Test Plan and other valuable documents to do system validation.
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