Services

Scope and Requirement Gathering

• Once the sales team hands over the sales order to the Delivery team, a dedicated project manager is allocated for the project. Our Business Analyst along with the project manager will reach out to you to kick start the requirement gathering phase. The first step involves an in-depth understanding of your existing artwork processes. While we understand from you the as-is process, our business analyst will be able to share industry best practises and suggest options that will help you arrive at an optimal to-be process.

• The below image shows an overview of all the steps involved in the implementation of a ManageArtworks project. While the number of steps might look overwhelming, for small projects a majority of them may not be applicable or get collapsed into other tasks or take very little time to finish.

• Standard Templates: Our standard data capture and workflow templates expedite the requirement gathering process, allowing us to implement solutions swiftly.

• We are committed to fast, effective implementations, fully engaging with you throughout the implementation phase to ensure a solution that not only meets but exceeds your expectations. Also, post-implementation we offer a 30-day hyper care period to ensure a smooth transition.

• Our goal is to equip your enterprise with a powerful system that enhances efficiency, compliance, and brand consistency.

• Onboarding and Training: Existing users might need re-training on certain parts of the software or a new employee might need to be onboarded. The Account Manager can help in providing material and training sessions.

• Product Expertise: Account managers possess in-depth knowledge of the ManageArtworks system, its features, and capabilities. Educating and guiding you on how to effectively utilize the software is high on their agenda.

• Change Requests and expansion: As your business grows and changes, the system might require changes to existing workflows or additional workflows to be implemented. The account manager can understand your requirements and bring in the right people to make the changes.

• User expansion and demand spikes: If you need more permanent user licenses or need a way to manage demand spikes during your peak season, your account manager can help you.

• Giving feedback: If you have feedback on the system or feature requests, our account managers are always happy to relay the feedback to the right teams and initiate action.

• Issue Escalation: The account manager will also be your escalation point in case you are not getting proper technical support or there are unaddressed challenges with the software.

• Performance Monitoring: Your account manager will monitor and analyze product usage and provide insights and recommendations on how to optimize the use of the software for better efficiency and results.

• Contract and Renewal Management: The account manager will also manage contract negotiations, renewals, and ensure that all contractual terms are met.

ManageArtworks provides the following migration services:

• Import all your existing artwork files into ManageArtworks DAM along with associated metadata. We will index these files and metadata so that you can now search and retrieve your artwork files instantly.

• Extract content from artwork files, PDF, Excel or Word documents and create a content repository of all your existing products. The content imported into our Copy Manager can now be used to create copy for new products or update existing product copy.

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